Stephanie: We went to Carraba’s last night for a birthday dinner. We had a party of 8 adults, so we called ahead for a 5:30pm seating (we actually called twice to assure we would have a seat). When we arrived, we were told it would “be a few minutes” so they could push the tables together. After 30 minutes, still no table. The hostess refused to push together two 4 top tables for us to sit at and since one party (that did not call ahead) was taking up both 8 top tables, we would not be seated until they were finished and gone. We ended up waiting an hour before walking out and finding a different restaurant.
The staff at Carraba’s was very unorganized and not helpful at all. We saw 2 full trays or drinks and food get dropped within 5 minutes of each other. It took 15 minutes for the staff to clean up the broken glass on the floor. During that 15 minutes, at least 10 staff members walked by the mess without doing anything. It took a very long time for tables to get bussed and then seated. We watched a couple at the bar (with a pager) be completely forgotten about while multiple other parties were sat before them.
I am completely disappointed with the lack of customer service in this restaurant. I hope this review helps other patrons avoid this type of issue in the future.
So would you have preferred the staff ask the people who “didn’t call ahead” to move so that your party could sit? They can’t magically make people disappear who got there BEFORE you. The world unfortunately does not revolve around you lady…
Betty: Shame on Carrabbas Grill for not allowing a Christmas tree .I have noticed there are decorations all over the place. Please tell me what hoilday you are celabrating. Dont tell me you dont want to offend someone coming into your grill. .Will boycott & tell all my F/B friends about this ridculous idea.
Michelle: Dear Cheesecake Factory can I please make a suggestion for people who have allergies. I went for the second time and my order had onion rings and I noticed that they seamed “off” I asked my server if the oil they used to cook the rings and fries in was were they cooked the shrimp and fish in and she did not know but would check for me. Upon returning she she said YES they did they use the same oil for EVERY THING! I am allergic to fish and shell fish and know of others who are, there was nothing listed on your menu stating that the oil was used for every thing; so you may what to list this for future use so people like myself will know. PS I was not even offed something else as a side or a discount so that is something you might want to address also.
Ben: Completely lost my appetite looking over to see this in your Petoskey, MI location. Wish you would enforce a no shirt, no shoes, no services policy – doesn’t health code require this?
And the man then claims he never alerted a manager or anything. He just waited to complain about it on Facebook…I smell free gift cards in Ben’s future!!
Did you take your own order, cook your own food, and serve it to yourself too?
Suzanne: Had lunch at Great Falls, MT, restaurant today. Food and service were fine until we wanted to pay our check. We were presented with an electronic apparatus that was sitting on the table when we arrived, which I had moved out of our way. We laid our bank cards on the edge of the table, and a worker came over to teach us how to pay our check with the apparatus. Isai we would rather not. She proceeded energetically to ignore or wishes, walk us through the procedure, and ask us to tip an sign on the screen, which my friend noted was dirty. When the employee left, my friend and I agreed not to return as we were expected to wait on ourselves. Bye, Applebee’s.
Mandee: My husband and I decided to go to Red Robin for dinner last night with our 2 year old son. However, I am not sure why since the last time we went was absolutely awful, and this time was no different.
It took 8 minutes for us to be greeted and to have our drink orders taken. 8! Last time it took 15 minutes so I guess that is considered progress. Pathetic progress nonetheless. When our food arrived my fries were cold and not crispy or golden at all. Disappointing! My sons meal came with a side of broccoli which ended up being brown and chewy and stringy. I always taste his food and examine it before feeding it to him. Let me start by saying that I had to stop my waiter as he walked right past us. He didn’t even ask how our meals were. When I mentioned to him that I could not feed my son what was presented to us, he looked at me like I was speaking a foreign language. He was completely useless and unapologetic, not to mention he never asked if we wanted drink refills, and when we did ask for more milk for our son, it took 10 minutes!
When we go to Townhall Pub or Boston Pizza, they have NEVER hesitated to remake the order AND remove it from the bill entirely. Your staff could get an excellent lesson from these two establishments on how Customer Service should be. You should be ashamed of yourselves! The whole experience was beyond disappointing, and I can assure you that the chances of us ever coming back are slim to none. I will not be recommending this place to anybody. In fact, I will tell them to steer clear. I hope a manager reads this and takes it to heart.