Always Remember Where You Came From

Always Remember Where You Came From

Makenzie: So here’s the deal. Our service tonight sucked. Took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree. People all around us were making fun of the restaurant & how bad the service was. Yeah, it was pretty terrible. But, it was very obvious that the issue was being short staffed, not the server. He was running around like crazy and never acted annoyed with any table. At one point we counted he had 12 tables plus the bar. makenzieMore than any one person could handle! As I sat there and watched him run back & forth and apologize for the wait, I said to Steven… Wow, this used to be us. Waiting tables. I don’t miss it at all and I never loved that job. I did it for the tips. Steven and I agreed it would feel good to make this guys night when he would probably be getting minimal to no tips due to slow service. We walked out before he saw this and I’m not posting this for a pat on the back. I’m just sharing this as a friendly reminder to think of the entire situation, before you judge. And always always always remember where you came from.

makenzie2

How Refreshing

How Refreshing

This was mailed to my cocktailer at work along with a $60 check. Refreshing.

(Submitted By T.)

james

Note Reads: On Friday, July 18 I ran a bar bill of 340.00 and only tipped you 10 dollars by mistake. I should have computed around seventy, but mentally doubled 34 instead of 340. I apologize for any distress I may have caused, for you did an excellent job for all of us. I can only wonder why you didn’t challenge me on this. Anyway, I hope this atones for my error.

Yours
James E.

We Will Get You Back Next Time…

We Will Get You Back Next Time…

Ever have a customer promise they will “get you back next time” when they are unable to tip? Have they ever actually followed through with that promise in your experience?

allwehad

(Submitted By Irena)

Never Correct A Customer’s English…Even If You Are Right

Never Correct A Customer’s English…Even If You Are Right

Customer left this with me (see below)…

She asked for the SALmon (pronouncing the “L”). I confirmed back to her that she wanted the salmon (without pronouncing the “L”).

I never said “you’re pronouncing it wrong” or made a big deal. I just repeated it back, saying it the right way.

Sir, if your wife wants to sound like an idiot for the rest of her life that’s fine. But don’t expect me to not gently encourage her to sound like she has two brain cells to rub together.

english

-Submitted by Ravn-