A story from Brianna…

Brianna:

I was serving a family who were possibly the easiest guests I have ever served. The children always said please and thank you when I got them something and always asked a small fact about myself, making their time there more personable. It came time to offer them dessert and they thankfully declined because they were going to get ice cream. Jokingly, I gave them my order and handed them their bill. They were more than generous on their tip and I thanked them for coming in and to come back soon. About a half hour later the kids came in with the order I had jokingly gave them. I was so surprised by this and could never have been more thankful because of the rough night I had up until they came in. They returned a few months later and again they were going to get ice cream. This time I did not mention ice cream and told them to enjoy some for me. Again about a half hour later the kids returned with my exact order.

It’s guests like these that let me enjoy my job and continue to serve people to the best of my ability.

A story from Meghan…

Meghan:

I want to share a positive experience I had this weekend

I had a woman sitting in my section with her daughter. The mother was well in her 70’s or 80’s and her daughter was about in her 30′-40’s. They were both extremely polite the entire meal. I dropped off their bill when they were done, after some time they paid with cash, said bye to me, and then left. I grabbed their bill to find that she gave me $25 but her bill was $29.11. I ran outside to the parking lot to see if they were still there and luckily they were. I let her know that she didn’t leave enough to cover the bill. She was immediately apologetic and explained that she was talking and forgot to put in the rest. She gave me enough to pay the bill and then about a $9 tip.
Then today she came in again on her own and said how sorry she was that she didn’t pay her entire bill and that I had to come after her. She then handed me another $10. It made me so happy to see how important it was to her to make things right after an honest mistake. I told her to come back in soon and to ask for my section when she does.

People make honest mistakes everyday and there are good people out there that want to make it right and are appreciative of the good service they receive in a restaurant.

John Metz, Denny’s Franchisee And Hurricane Grill & Wings Owner, Imposes Surcharge For Obamacare

Wow what a classy guy…take it out on your hard working employees…ugh…

“If I leave the prices the same, but say on the menu that there is a 5 percent surcharge for Obamacare, customers have two choices. They can either pay it and tip 15 or 20 percent, or if they really feel so inclined, they can reduce the amount of tip they give to the server, who is the primary beneficiary of Obamacare,”

http://www.huffingtonpost.com/2012/11/13/john-metz-hurricane-grill-wings-dennys_n_2122412.html

Thoughts from our page member Jay

Jay:

When i leave the house i never expect to pay any LESS than 20%… there have been occasions where the service was terrible and i did leave less… I believe around 10 percent. I could count those instances on one hand…
So, in conclusion, although there isn’t an actual law stating you need to tip 20%, it is common law. kinda like opening doors for ladies and the elderly. Even tho neither is a law, society will deem you a d-bag if you don’t…