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How Dare You Charge Me Extra On My Birthday!

Birthday Entitlement…got to love it!

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Customer < Benihana:

I’m so disappointed in my favorite restaurant. First you get rid of the hot towels. Then you make me bring someone with me in order to use (my) BIRTHDAY coupon so that you can get some extra money on the side and so you don’t feel like your missing out on some extra cash and then…….. YOU REFUSE TO PUT EXTRA GARLIC BUTTER ON CARRY OUT RICE THAT IS TYPICALLY DRY!!!! WHICH I KNOW SINCE I GO EVERY FRIDAY FOR LUNCH. And to add insult to injury you have the worst manager managing your location in Farmingion Hills, MIchigan at 21150 Haggerty Road. She needs a refresher course in customer service. I think she should be replaced with someone who actually likes their job and values others as people and not as walking dollar signs. It took three separate instances of bad service before I was forced to address this on their home page. Please let people who do not dine in have the choice of having extra garlic butter added to their rice in stead of trying to charge them. Your not charging for extra garlic butter at the table…. are you?

I Hate It When Someone Dying Ruins My New Year’s Eve Dinner

A woman suffered a heart attack during a New Year’s Eve celebration at a downtown Indianapolis bar, but a customer’s complaint about the response fueled a social media firestorm.

According to a manager at Kilroy’s Downtown Indy, a 70-year-old woman suffered the heart attack while celebrating New Year’s Eve with her family. A customer named Holly Jones took to Facebook to complain that the response to the event ruined her holiday celebration. The woman said she believed someone had suffered a drug overdose and was upset the wait staff wasn’t attentive to her and her guests:

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“I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent 700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from use while (we) were trying to figure out our bill being messed up. The manager also told us someone dying was more important then us being there making us feel like our business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important then paying customers who are spending a lot of money!! Our waitress when we were trying to ask about our bill being messed up also said “what do you want me to do (expletive) pay your bill for you?” What a great way to talk to a paying customer! I get that working on New Years Eve (is) stressful but being a complete (expletive) to us all night knowing you get an automatic gratuity is not right!!!”

Kilroy’s manager Chris Burton replied to the woman’s post and clarified the woman had not suffered a drug overdose, but had a heart attack.

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“First of all, the “overdosing junkie” that you speak of was a 70-year-old woman who had a heart attack. Thankfully she was revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Year’s Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her.

But I completely understand why you think being intoxicated (expletive) that didn’t understand your bill should take priority over a human life. I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doing so well dealing with this. (At the time they didn’t know that she was going to make it.) So I understand how inconvenient this was for your night.

But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!”

In a follow up post, Kilroy’s said the woman survived, but still has a long way to go. The bar encouraged customers to support her recovery. Her family has created a GoFundMe page to help pay for her medical expenses.

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The bar also told people that there were several people named “Holly Jones” on Facebook and urged people not to send hateful messages to them. It added the woman who made the original post has since taken down her Facebook profile.

People from around the globe have been posting to Kilroy’s Facebook page praising Burton for his reply.

UPDATE: Since posting the story at 10:30 A.M., donations to the family’s GoFundMe page have more than doubled and surpassed the $5,000 they were asking for.

Original Story From Fox 2 Detroit

I Called Ahead…Where’s My Table!!???

fb31Stephanie: We went to Carraba’s last night for a birthday dinner. We had a party of 8 adults, so we called ahead for a 5:30pm seating (we actually called twice to assure we would have a seat). When we arrived, we were told it would “be a few minutes” so they could push the tables together. After 30 minutes, still no table. The hostess refused to push together two 4 top tables for us to sit at and since one party (that did not call ahead) was taking up both 8 top tables, we would not be seated until they were finished and gone. We ended up waiting an hour before walking out and finding a different restaurant.
The staff at Carraba’s was very unorganized and not helpful at all. We saw 2 full trays or drinks and food get dropped within 5 minutes of each other. It took 15 minutes for the staff to clean up the broken glass on the floor. During that 15 minutes, at least 10 staff members walked by the mess without doing anything. It took a very long time for tables to get bussed and then seated. We watched a couple at the bar (with a pager) be completely forgotten about while multiple other parties were sat before them.
I am completely disappointed with the lack of customer service in this restaurant. I hope this review helps other patrons avoid this type of issue in the future.

So would you have preferred the staff ask the people who “didn’t call ahead” to move so that your party could sit? They can’t magically make people disappear who got there BEFORE you. The world unfortunately does not revolve around you lady…

How Dare You Not Have A Christmas Tree In Your Restaurant!

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Betty: Shame on Carrabbas Grill for not allowing a Christmas tree .I have noticed there are decorations all over the place. Please tell me what hoilday you are celabrating. Dont tell me you dont want to offend someone coming into your grill. .Will boycott & tell all my F/B friends about this ridculous idea.

You Should Have Telepathically Known I Had An Allergy

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Michelle: Dear Cheesecake Factory can I please make a suggestion for people who have allergies. I went for the second time and my order had onion rings and I noticed that they seamed “off” I asked my server if the oil they used to cook the rings and fries in was were they cooked the shrimp and fish in and she did not know but would check for me. Upon returning she she said YES they did they use the same oil for EVERY THING! I am allergic to fish and shell fish and know of others who are, there was nothing listed on your menu stating that the oil was used for every thing; so you may what to list this for future use so people like myself will know. PS I was not even offed something else as a side or a discount so that is something you might want to address also.