I Called Ahead…Where’s My Table!!???

fb31Stephanie: We went to Carraba’s last night for a birthday dinner. We had a party of 8 adults, so we called ahead for a 5:30pm seating (we actually called twice to assure we would have a seat). When we arrived, we were told it would “be a few minutes” so they could push the tables together. After 30 minutes, still no table. The hostess refused to push together two 4 top tables for us to sit at and since one party (that did not call ahead) was taking up both 8 top tables, we would not be seated until they were finished and gone. We ended up waiting an hour before walking out and finding a different restaurant.
The staff at Carraba’s was very unorganized and not helpful at all. We saw 2 full trays or drinks and food get dropped within 5 minutes of each other. It took 15 minutes for the staff to clean up the broken glass on the floor. During that 15 minutes, at least 10 staff members walked by the mess without doing anything. It took a very long time for tables to get bussed and then seated. We watched a couple at the bar (with a pager) be completely forgotten about while multiple other parties were sat before them.
I am completely disappointed with the lack of customer service in this restaurant. I hope this review helps other patrons avoid this type of issue in the future.

So would you have preferred the staff ask the people who “didn’t call ahead” to move so that your party could sit? They can’t magically make people disappear who got there BEFORE you. The world unfortunately does not revolve around you lady…

The Dreaded LongHorn Wait

fbook566

Jared: I had the worse experience ever at the longhorn in Marlborough mass. I called ahead and was told there was no wait then when I got there I was told there was a 25 min wait when it only toke me 5 mins to get there. then the hostest Stephanie was very rude and when I asked to talk to the manger she said I can talk to her about the problem. I will never go to any longhorn ever again and I will tell everyone I know not to go to longhorn because of the experience I had last night. I am so disappointed in you guys

It only takes 5 minutes for 5+ tables to walk in the door and get ahead of you…