Steven to Olive Garden:
so,my wife and i had one day off together so i asked her what would you like to do,her response was lets use the gift card we have and get dinner.so after 1.5 hours we had no dinner and a waiter asking us
if we wanted a to go box for the bread sticks because he had a issue and someone else was supposed to take care of us.so i don’t want anything from you no apologies no please give us another chance because i have talked to people on the east coast and here in tn and i here the same thing, so keep doing what you are doing and you will fail i am not happy where i am at but i do my job i have one thing to do take care of my family so i do my job happy or not i do my job maybe you need to look at your people and ask what is right. I will not be back until something changes
A man named Tony Posnanski is winning over the Internet with an emotional Facebook post he wrote about an encounter he had as a Chili’s manager. Though it occurred 2 years ago, Tony’s interaction with the woman and child at “Table 9″ left its mark on him forever, and it sure left an imprint on our hearts too!
The post reads:
To the woman and child who sat at table 9,
I did not introduce myself to you. My name is Tony Posnanski. I have been a restaurant manager for fifteen years now. My day consists of making sure my restaurant runs well. That could mean washing dishes, cooking and sometimes even serving tables. I have also dealt with every guest complaint you can imagine.
A few weeks back you came into my restaurant. I was very busy that night. I was running around helping the kitchen cook food. I was asked to talk to a table close to yours. I did and they said your child was being very loud. I heard some yelling while I was talking to that table. I heard a very loud beep from a young girl.
I started to walk to your table. You knew what I was going to ask. You saw the table I just spoke to pointing at you. I got to your table and you looked at me. You wanted the first word. You said…
“Do you know what it is like to have a child with Autism?”
You were not rude when you asked the question. In fact, you were quite sincere. Your daughter could not have been more than five years old. She was beautiful and looked scared that I was at the table. She looked like she thought she was in trouble.
In fifteen years I do not have a lot of memorable moments as a restaurant manager. I remember some guests who were mad that their burger was not the way they wanted it. I remember a woman who called corporate on me because she said I gave her a regular Coke instead of a Diet Coke. I remember having to cut people off from drinking alcohol and I remember having to tell tables to have their child be quieter.
However, I do remember everything about the day my son was born. How I cried when I heard him cry. How I stood there and told him I would do anything for him and be the best father possible. I remember the day I married my wife. How I cried and promised to be the best husband possible. I remember the day my daughter was born. I did not cry that day. I was just so relieved because I lost a child two years earlier.
I know what I was supposed to say when I went to your table. I was supposed to politely tell you to please not have your daughter yell. I was supposed to offer to move you to another area. I was supposed to offend you by not offending you…
I did not do any of that.
Instead I just told you I hoped your meal was awesome. I high fived your daughter and then I told you that your meal was on us tonight. It was only sixteen dollars. It meant more to me than that. I do not think the other guests I spoke to were happy about it. At that moment it did not matter to me.
I do not know how you reacted. I had to leave to go cook because the kitchen was not doing very good that night. When the server asked me why I bought the food I just said you did not enjoy your steak. I did not tell anyone what you said to me. I was thankful you did say it to me though.
You asked me a question that I did not answer. The truth is I do not know what it is like to have a child with Autism. I know what it is like to be a father. I know what it is like to be a husband. I know what it is like to not tell his wife how much he loves her enough. I know what it is like to want to spend more time with his children.
You asked me the question right away. You have been through this before in other restaurants. I did not want to be like other managers for one moment. I did not want to tell you what you always heard.
Honestly, I wrote this to you and your beautiful daughter because I wanted to thank you both.
You have given me a great restaurant memory. One that I needed for the last fifteen years.
You also taught me a valuable lesson…
Sometimes doing the right thing does not make everyone happy; just the people who need it the most.
Birthday Entitlement…got to love it!
Customer < Benihana:
I’m so disappointed in my favorite restaurant. First you get rid of the hot towels. Then you make me bring someone with me in order to use (my) BIRTHDAY coupon so that you can get some extra money on the side and so you don’t feel like your missing out on some extra cash and then…….. YOU REFUSE TO PUT EXTRA GARLIC BUTTER ON CARRY OUT RICE THAT IS TYPICALLY DRY!!!! WHICH I KNOW SINCE I GO EVERY FRIDAY FOR LUNCH. And to add insult to injury you have the worst manager managing your location in Farmingion Hills, MIchigan at 21150 Haggerty Road. She needs a refresher course in customer service. I think she should be replaced with someone who actually likes their job and values others as people and not as walking dollar signs. It took three separate instances of bad service before I was forced to address this on their home page. Please let people who do not dine in have the choice of having extra garlic butter added to their rice in stead of trying to charge them. Your not charging for extra garlic butter at the table…. are you?
Did you take your own order, cook your own food, and serve it to yourself too?
Suzanne: Had lunch at Great Falls, MT, restaurant today. Food and service were fine until we wanted to pay our check. We were presented with an electronic apparatus that was sitting on the table when we arrived, which I had moved out of our way. We laid our bank cards on the edge of the table, and a worker came over to teach us how to pay our check with the apparatus. Isai we would rather not. She proceeded energetically to ignore or wishes, walk us through the procedure, and ask us to tip an sign on the screen, which my friend noted was dirty. When the employee left, my friend and I agreed not to return as we were expected to wait on ourselves. Bye, Applebee’s.
Mandee: My husband and I decided to go to Red Robin for dinner last night with our 2 year old son. However, I am not sure why since the last time we went was absolutely awful, and this time was no different.
It took 8 minutes for us to be greeted and to have our drink orders taken. 8! Last time it took 15 minutes so I guess that is considered progress. Pathetic progress nonetheless. When our food arrived my fries were cold and not crispy or golden at all. Disappointing! My sons meal came with a side of broccoli which ended up being brown and chewy and stringy. I always taste his food and examine it before feeding it to him. Let me start by saying that I had to stop my waiter as he walked right past us. He didn’t even ask how our meals were. When I mentioned to him that I could not feed my son what was presented to us, he looked at me like I was speaking a foreign language. He was completely useless and unapologetic, not to mention he never asked if we wanted drink refills, and when we did ask for more milk for our son, it took 10 minutes!
When we go to Townhall Pub or Boston Pizza, they have NEVER hesitated to remake the order AND remove it from the bill entirely. Your staff could get an excellent lesson from these two establishments on how Customer Service should be. You should be ashamed of yourselves! The whole experience was beyond disappointing, and I can assure you that the chances of us ever coming back are slim to none. I will not be recommending this place to anybody. In fact, I will tell them to steer clear. I hope a manager reads this and takes it to heart.