A man named Tony Posnanski is winning over the Internet with an emotional Facebook post he wrote about an encounter he had as a Chili’s manager. Though it occurred 2 years ago, Tony’s interaction with the woman and child at “Table 9″ left its mark on him forever, and it sure left an imprint on our hearts too!
The post reads:
To the woman and child who sat at table 9,
I did not introduce myself to you. My name is Tony Posnanski. I have been a restaurant manager for fifteen years now. My day consists of making sure my restaurant runs well. That could mean washing dishes, cooking and sometimes even serving tables. I have also dealt with every guest complaint you can imagine.
A few weeks back you came into my restaurant. I was very busy that night. I was running around helping the kitchen cook food. I was asked to talk to a table close to yours. I did and they said your child was being very loud. I heard some yelling while I was talking to that table. I heard a very loud beep from a young girl.
I started to walk to your table. You knew what I was going to ask. You saw the table I just spoke to pointing at you. I got to your table and you looked at me. You wanted the first word. You said…
“Do you know what it is like to have a child with Autism?”
You were not rude when you asked the question. In fact, you were quite sincere. Your daughter could not have been more than five years old. She was beautiful and looked scared that I was at the table. She looked like she thought she was in trouble.
In fifteen years I do not have a lot of memorable moments as a restaurant manager. I remember some guests who were mad that their burger was not the way they wanted it. I remember a woman who called corporate on me because she said I gave her a regular Coke instead of a Diet Coke. I remember having to cut people off from drinking alcohol and I remember having to tell tables to have their child be quieter.
However, I do remember everything about the day my son was born. How I cried when I heard him cry. How I stood there and told him I would do anything for him and be the best father possible. I remember the day I married my wife. How I cried and promised to be the best husband possible. I remember the day my daughter was born. I did not cry that day. I was just so relieved because I lost a child two years earlier.
I know what I was supposed to say when I went to your table. I was supposed to politely tell you to please not have your daughter yell. I was supposed to offer to move you to another area. I was supposed to offend you by not offending you…
I did not do any of that.
Instead I just told you I hoped your meal was awesome. I high fived your daughter and then I told you that your meal was on us tonight. It was only sixteen dollars. It meant more to me than that. I do not think the other guests I spoke to were happy about it. At that moment it did not matter to me.
I do not know how you reacted. I had to leave to go cook because the kitchen was not doing very good that night. When the server asked me why I bought the food I just said you did not enjoy your steak. I did not tell anyone what you said to me. I was thankful you did say it to me though.
You asked me a question that I did not answer. The truth is I do not know what it is like to have a child with Autism. I know what it is like to be a father. I know what it is like to be a husband. I know what it is like to not tell his wife how much he loves her enough. I know what it is like to want to spend more time with his children.
You asked me the question right away. You have been through this before in other restaurants. I did not want to be like other managers for one moment. I did not want to tell you what you always heard.
Honestly, I wrote this to you and your beautiful daughter because I wanted to thank you both.
You have given me a great restaurant memory. One that I needed for the last fifteen years.
You also taught me a valuable lesson…
Sometimes doing the right thing does not make everyone happy; just the people who need it the most.
A woman suffered a heart attack during a New Year’s Eve celebration at a downtown Indianapolis bar, but a customer’s complaint about the response fueled a social media firestorm.
According to a manager at Kilroy’s Downtown Indy, a 70-year-old woman suffered the heart attack while celebrating New Year’s Eve with her family. A customer named Holly Jones took to Facebook to complain that the response to the event ruined her holiday celebration. The woman said she believed someone had suffered a drug overdose and was upset the wait staff wasn’t attentive to her and her guests:
“I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent 700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from use while (we) were trying to figure out our bill being messed up. The manager also told us someone dying was more important then us being there making us feel like our business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important then paying customers who are spending a lot of money!! Our waitress when we were trying to ask about our bill being messed up also said “what do you want me to do (expletive) pay your bill for you?” What a great way to talk to a paying customer! I get that working on New Years Eve (is) stressful but being a complete (expletive) to us all night knowing you get an automatic gratuity is not right!!!”
Kilroy’s manager Chris Burton replied to the woman’s post and clarified the woman had not suffered a drug overdose, but had a heart attack.
“First of all, the “overdosing junkie” that you speak of was a 70-year-old woman who had a heart attack. Thankfully she was revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Year’s Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her.
But I completely understand why you think being intoxicated (expletive) that didn’t understand your bill should take priority over a human life. I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doing so well dealing with this. (At the time they didn’t know that she was going to make it.) So I understand how inconvenient this was for your night.
But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!”
In a follow up post, Kilroy’s said the woman survived, but still has a long way to go. The bar encouraged customers to support her recovery. Her family has created a GoFundMe page to help pay for her medical expenses.
The bar also told people that there were several people named “Holly Jones” on Facebook and urged people not to send hateful messages to them. It added the woman who made the original post has since taken down her Facebook profile.
People from around the globe have been posting to Kilroy’s Facebook page praising Burton for his reply.
UPDATE: Since posting the story at 10:30 A.M., donations to the family’s GoFundMe page have more than doubled and surpassed the $5,000 they were asking for.
Original Story From Fox 2 Detroit
Why do people feel the need to publicly post their receipts showing how incredibly ugly of a person they are?…
Rose’s post on Applebee’s page:
Two tips in one …. it doesn’t get better than this right Applebee’s? ?
Receipt Reads: Next time it would be nice if you asked what sides we wanted instead of just assuming. Your tip is due to my compassion NOT your service.
Receipt Total – $94.48
Receipt Tip – $10.52
To Original Post (may get deleted by original poster)
Absolutely the worst experience of my life at an Applebee’s, Evansville Indiana …maybe ever in my history of eating out … I thought the sweet nothing is wrong attitude of my server her horrible service( who visits as soon as sat down and ask if it taste ok … I don’t know yet so come back when you think it’s a better time like in 15 mins ok …Really … or knowledge of the food attitude about me asking about side items. Potatoes is It right ? … You guys don’t have a drink menu .?!?!
the wait on my food half my food being cold .. When I had to pry the new mayonnaise safety wrap off my bottle after they forgot to dress my burger. After i asked I received a heel of the lettuce four small pickles and the peel of the onion and a soggy tomatoes .. Thanks !! … I got handed this THE lid was broke it sprayed all over me … The attitude and basic confirmation that I was still going to require this EVEN though she has concerned how she must involve her manager … WHY ? Is that my business. Remove the unwanted item be done with it …..when I asked to remove a automated order thingy I placed … It ,I think sealed the deal as I removed a fake hair from my mouth from my cold potatoes :-: So after I literally got sick because I ate someone’s hair. Mind you im long blonde it was artificial black curly I begged for my receipt to leave as I threw up outside. Thanks waste of $55